750 dealerships. One customer truth.
Picture this: a young EV brand from a storied automotive family, two years into the market, already across 750+ dealerships in India. Bold ambitions. Beautiful product. And one stubborn problem every fast-growing 2-wheeler OEM eventually meets — the customer journey lives in 750 silos, filtered through 7,500 salespeople, and shows up at headquarters as an aggregated, scrubbed PDF a month too late.
Absolute customer truth — captured in real time, across every dealership, without depending on the dealership.
The OEM should know what its customer felt within minutes of the moment — not in next quarter's NPS deck.
Feedback inside the moment, not after it.
Customer-side WhatsApp + QR. No app to install. No friction.
Under 500 KB on the dealer side. Works on 2G.
Capture that does not depend on the dealer to type.
Eight challenges almost every 2W OEM eventually meets.
They are uncomfortable. They are universal. And they will not be solved by yet another CRM dashboard.
Dealership personnel as gatekeepers
Every customer signal — interest, objection, complaint — passes through someone whose incentives are not perfectly aligned with the OEM's. What gets typed in is rarely what got said.
750 dealerships, ~750 versions of "the truth"
Different DMS, different CRMs, different handwritten registers. Even a basic question — "how many walk-ins yesterday?" — has 750 confidence intervals.
Funnel leakage is invisible
Walk-in → test ride → quote → booking → delivery → first service → second service. Each step loses data. The brand sees deliveries; everything before that is a fog.
Sales staff don't want to type
A 22-year-old salesperson in a Tier-3 town will not log a 14-field CRM entry for every walk-in. Heavy software gets selectively used at best, ignored at worst.
Feedback arrives late, scrubbed, and aggregated
NPS comes weeks after delivery, often "helped" by the dealer. Real moments-of-truth (a stalled test ride, a delayed delivery, a cold service handover) are never captured.
Mobile-first customer, paper-first dealer
The buyer is on Instagram and WhatsApp. The dealership is on PDFs and printouts. The brand promise breaks the moment the customer walks in.
No real-time dealer scorecard
Region heads find out a dealership has gone cold a month too late. By the time the meeting happens, three buyers have already gone to the competitor next door.
Service is a second brand
Customers fall in love at sale, fall out at first service. The OEM has almost no real-time view into the workshop bay where the relationship is actually made or broken.
Removing the dealership from the dependency path — without removing the dealership.
A blueprint we'd bring to any 2-wheeler OEM serious about owning the customer relationship at industrial scale. Some of these are live in our platforms today; some are designed for exactly this brief.
QR-on-vehicle · 10-second journey start
Every test-ride bike carries a sticker QR. One scan starts a WhatsApp journey on the customer's phone — no app, no install, no dealer typing. Geo, model, time, customer number captured in seconds.
WhatsApp-native journey · works on 2G
India's most-used app becomes the OEM's direct-line. Micro-surveys triggered at every moment-of-truth — booking, test ride, delivery, first ride, first service — in the customer's language, in 30 seconds.
Shadow funnel · dealer-blind capture
Ambient capture at the dealership — anonymised footfall, dwell time, test-ride starts — measured against bookings and deliveries. The OEM can see the funnel the dealer can't edit.
Voice-AI on service-advisor calls
Indic-language voice models listen to recorded calls and walk-in conversations (with consent) to extract intent, objections, sentiment and churn risk — without the advisor writing a single note.
"Secret rider" mystery customer program
A gamified, verified network of real customers does paid micro-visits — score sales pitch quality, financing transparency, delivery experience. Independent, scalable, statistically meaningful.
PWA for dealer staff · < 500 KB · offline-first
A progressive web app that runs in the browser on any Android phone. No install, no version chaos, works offline, syncs when 4G returns. Replaces five forms with three taps.
Vehicle-telemetry hook for connected EVs
For connected models, first-ride data, charging habits, and ride patterns flow back automatically. The brand learns who actually loves the bike — and who quietly stops riding — before NPS ever asks.
AI mystery shopper · automated dealer audits
AI-generated phone enquiries to dealerships score response time, pitch quality, finance disclosure, and follow-up discipline — at scale, every week, across all 750 dealerships.
DMS-agnostic adapters
We don't fight your existing systems — Salesforce, Zoho, in-house, paper. Adapters pull what exists, fill the gaps via WhatsApp + QR, deliver one unified customer record to the OEM.
DPDP-compliant by design
Consent at every capture, India-resident data, purpose-bound usage, retention controls. Compliance baked in — not bolted on.
As partners — not a vendor on a PO.
We build, run, and improve this with you. Outcome-linked. No big-bang go-lives. No army of consultants. Just senior operators and a working platform.
Pilot in ~25 dealerships. WhatsApp + QR + voice listening. Live dashboards in hand.
Scale to all 750. Adapters into existing DMS/CRM. Dealer-blind shadow funnel active.
Connected vehicle telemetry, AI mystery shopper, predictive churn — flywheel running.
The questions every 2W OEM asks us first.
Whether you run a young EV-first brand or a 40-year-old market leader — these are the conversations we have on the first call.
If 750 dealerships feel like 750 black boxes — let's fix that together.
We bring the operators, the technology, the AI & data, and where it fits, the capital — to crack this for the entire 2-wheeler industry, one OEM at a time.